Exchange Policy

Last Updated: September 2026

Shop With Confidence

At SEESU Fashion, customer satisfaction is our priority. We understand that finding the perfect fit while shopping online can sometimes be challenging. That's why we offer a simple and transparent exchange policy to ensure a better shopping experience.

Please read the following policy carefully before requesting an exchange.

Exchange Eligibility

We currently offer exchanges under the following circumstances:

Size Exchange

If the size you ordered does not fit as expected, you may request a size exchange.

Damaged Product

If you receive a damaged, defective, or manufacturing-fault product.

Incorrect Product Received

If the product delivered does not match the item you ordered.

Missing Item

If an item is missing from your shipment.

Exchange Request Window

Customers must submit an exchange request within 7 days of receiving the order.

Requests received after the exchange period may not be eligible for processing.

Conditions For Exchange

To qualify for an exchange, the product must:

  • Be unused and unworn
  • Be unwashed
  • Have all original tags attached
  • Be returned in its original packaging
  • Be free from perfume, deodorant, makeup stains, or damage caused after delivery
  • Pass our quality inspection process

Products that do not meet these conditions may be rejected for exchange.

How To Request An Exchange

Step 1

Contact our customer support team at:

Email: support@seesu.in

Step 2

Provide the following details:

  • Order Number
  • Registered Email Address
  • Product Name
  • Reason for Exchange
  • Clear photographs of the product (if applicable)

Step 3

Our support team will review your request and provide further instructions within 24–48 business hours.

Size Exchange Policy

We recommend checking our size guide before placing an order.

However, if you need a different size:

  • One size exchange request is permitted per order item.
  • Exchange is subject to stock availability.
  • If the requested size is unavailable, store credit or an alternative resolution may be offered at the sole discretion of SEESU Fashion.

To ensure a smooth exchange process, customers are encouraged to review product measurements carefully before ordering.

Damaged, Defective, Or Wrong Product

If you receive:

  • A damaged item
  • A defective product
  • An incorrect product

Please contact us within 48 hours of delivery.

Customers may be asked to provide:

  • Clear photographs
  • Package images
  • Product images
  • Unboxing video (recommended)

After verification, we will arrange a replacement or provide an appropriate resolution.

Exchange Shipping Charges

For Size Exchanges

A nominal exchange handling and logistics fee may apply depending on the product category and delivery location.

For Damaged, Defective, Or Incorrect Products

If the issue is verified by our team, SEESU Fashion will bear the applicable exchange shipping costs.

Exchange Processing Timeline

Once the returned product is received and passes quality inspection:

  • Inspection Time: 2–4 Business Days
  • Replacement Processing: 1–3 Business Days
  • Delivery Timeline: As per standard shipping timelines

Customers will receive updates throughout the exchange process.

Products Not Eligible For Exchange

The following items may not qualify for exchange:

  • Products purchased during final clearance sales
  • Free gifts or promotional items
  • Products showing signs of use
  • Products without original tags
  • Products damaged after delivery
  • Personal-use items where hygiene restrictions apply
  • Exchange requests submitted after the allowed period

Important Notes

Please note:

  • Exchange approval is subject to product inspection.
  • Exchange requests are processed based on stock availability.
  • Product colors may appear slightly different due to screen settings, lighting, or photography and will not be considered a valid exchange reason.
  • Minor variations in stitching, finishing, or measurements within industry standards do not qualify as defects.

Our Commitment To You

At SEESU Fashion, we continuously work to provide premium fashion, reliable service, and a customer-first shopping experience.

Every exchange request is reviewed carefully to ensure fairness, transparency, and customer satisfaction.

Need Assistance?

For exchange-related support, please contact us:

Email: support@seesu.in

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

Thank you for shopping with SEESU Fashion. We appreciate your trust and look forward to serving you again.