72-Hour Reporting Window

To ensure a fair and efficient resolution process, customers must report any of the following issues within 72 hours (3 days) of successful delivery:

• Damaged product received
• Defective product received
• Wrong product delivered
• Missing item from the order
• Package received in tampered condition

Claims submitted after 72 hours from the delivery date and time may not be eligible for review, replacement, exchange, return, or refund.

Customers are strongly advised to inspect their order immediately upon delivery and retain all original packaging materials until the product has been checked.

For faster claim verification, customers should provide:

• Order Number
• Clear photographs of the product
• Photographs of the packaging
• Shipping label images (if applicable)
• Unboxing video (highly recommended)

SEESU Fashion reserves the right to reject claims submitted after the 72-hour reporting period or claims where sufficient evidence is not provided.